Shipping & Return Policy
Domestic Shipping Rates:
- FLAT RATE SHIPPING $9.95 ON ORDERS - Continental USA ONLY
- Our shipping provider: USPS (UNITED STATE POSTAL SERVICE), FedEx
MastectomyShop.com will deliver your products via USPS. For quickest delivery we may ship direct from manufacturer which may be shipped via UPS, FedEx, or USPS.
MastectomyShop.com is not responsible for package(s) lost during transit, due to incorrect
address, i.e. missing apartment number, building number, etc.
Your shipment option is best delivered insured.
MastectomyShop.com will do everything possible to ensure a quick delivery to your destination however it is important to have a complete and correct address.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages.
We ship worldwide to virtually any address in the world. We currently ship to select Countries listed below. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Please Note - Custom charges and any other fees incurred are customer's responsibility. There is an additional $10.00 handling fee to process your order.
International Shipping to the Following Countries:
- New Zealand
- United Kingdom
For International Orders: Your credit card will be charged upon receipt of your order, not upon shipping of your order. Thank you.
Shipping costs are based on the dimensions of the package. Please also note that the shipping rates for many items are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of USPS, all weights will be rounded up to the next full pound.
TERMS & CONDITIONS - RETURNS/EXCHANGE POLICY
Thank you for your order. At MastectomyShop.com, we continue to enhance our website by adding and updating the newest and latest innovative products available for after any type of breast surgery, from Radical mastectomy to Reconstruction, or simply for external breast enhancement. When wearing a breast form(s) and bras that fit properly, you will achieve symmetry, proper spinal alignment, and look great with comfort and style. Please check out our Lymphedema Compression products as well. Please visit www.mastectomyshop.com often.
We want your 100% satisfaction.
Breast Forms, Post-Surgical bras and Camisoles, Silicone Nipples, Headwear, Compression Products:
All returned or items to be exchanged must have tags and show no signs of wear. We do not accept returns, issue a refund or exchange Breast Forms, Post-Surgical bras and Camisoles, Silicone Nipples, that have been worn, washed, tags removed, stained, deodorant stain and/or odor, smell of smoke, or show any type of damage. Products are exchangeable only for merchandise credit good for 15 business days from the date of purchase. MastectomyShop.com has right to determine condition of product(s) for refund ability or exchangeability. If the item has not been worn, odorless, shows no signs of wear, returned with tags attached in its original packaging and meets our criteria for an exchange, then we will gladly exchange, refund or give merchandise credit to be used within 15 business days (Less shipping and handling) for the item.
Returns of any Breast Forms, Post-Surgical Bras and Camisoles, Silicone Nipples, Headwear, and Compression Products are subject to a 15% Restocking Fee.
Swimsuits: Must have tags and show no signs of wear. We will not accept returns, issue a refund or offer an exchange on swimsuits that have been worn, washed, tags removed, stained, deodorant stains from trying on and/or odor, smell of smoke, or show any type of damage, panty liner in crotch must be in place. Swimsuit(s) are exchangeable for merchandise credit good for 15 business days from the date of purchase. MastectomyShop.com has right to determine condition of swimsuit for exchangeability.
Returns on all Swimwear are subject to a 20% Restocking Fee.
JODEE® PermaForms are custom-made and are therefore non-returnable and non-refundable.
Please email inquiries to: firstname.lastname@example.org or call for assistance at: 1-877-413-2272.
Hours: Mon-Fri 9 a.m.-5:00 p.m. EST. Please leave a message after hours.
*A Return Shipping/Handling Fee of $10.00 applies to all exchanges by
check/money order payable to:
Margate Lymphedema Center, Inc.
2950 North State Road 7
Margate, Florida 33063
Attn.: RETURNS -Internet Order #_____________________
*(We will notify you of any additional shipping charges when applicable. Additional shipping/handling charges may apply for an exchange of additional/heavier products.)
We kindly request exchanges be shipped back to us within 5 business days of delivery.